Return Policy
Last updated: December 19, 2024
Overview
Due to the custom nature of our clothing embellishment services, all sales are final once production has begun. However, we are committed to ensuring your satisfaction and will work with you to address any concerns.
Custom Orders
Since our services involve custom work tailored to your specific requirements:
- Designs must be approved before production begins
- Once production has started, orders cannot be cancelled or returned
- Modifications may be possible during the design phase before production
Defective Work
If you receive work that does not meet the agreed specifications or contains defects:
- Contact us within 7 days of receiving your order
- Provide photographs and detailed description of the issue
- We will review and work with you to resolve the issue, which may include repair or rework at no additional cost
Cancellation Policy
Orders may be cancelled:
- Before production begins, subject to any design work fees already incurred
- After production begins, cancellations are not accepted
- Refunds for cancellations before production will be processed within 10-14 business days
Refund Policy
Refunds may be issued in the following circumstances:
- Order cancellation before production begins (minus design fees)
- Our inability to complete the service as agreed
- Defective work that cannot be repaired or corrected
Refunds will be processed to the original payment method within 10-14 business days of approval.
Garment Condition
We are not responsible for the condition of garments provided to us for embellishment. Any damage to garments that occurs during our standard embellishment process will be addressed on a case-by-case basis.
Contact for Returns
If you need to discuss a return, cancellation, or have concerns about your order, please contact us:
Email: serviceteam@crizelonax.world
Phone: +1 (832) 807-1001
Address: 14020 S Post Oak Rd suite 2103, Houston, TX 77045, United States
We will respond to your inquiry within 2-3 business days and work with you to find a satisfactory resolution.
Policy Updates
We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on this page. The "Last updated" date indicates when this policy was last revised.